Refund policy

GrafX Refund & Return Policy

At GrafX, we want you to feel confident in your purchase. Because vinyl wrap and Color PPF are specialty materials that may be cut, handled, or prepared specifically for an order, certain conditions apply to returns, exchanges, cancellations, and refunds.

Returns & Exchanges

Eligible items may be returned or exchanged within 7 days of delivery.

To be eligible for a return or exchange, the material must be unused, uninstalled, unaltered, and in its original condition and packaging. Material that has been installed, applied, cut further, altered, damaged after delivery, or otherwise used is not eligible for return or exchange unless a verified manufacturing defect applies.

Before returning any item, customers must contact GrafX at shop.grafxofficial@gmail.com for approval and return instructions. Items returned without prior authorization may not be accepted.

Customer-Requested Returns & Exchanges

For returns or exchanges that are not the result of a GrafX error, verified manufacturing defect, or shipping damage, the customer is responsible for any applicable return shipping costs, replacement shipping costs, price differences, and restocking or handling fees.

Original shipping charges are non-refundable unless the return is due to an error by GrafX or another circumstance approved by us.

Cancellations

If you need to cancel or change an order, contact GrafX as soon as possible, preferably within 10 hours of placing the order.

We will make every effort to accommodate the request. However, once an order has entered processing, been prepared, cut, ordered, or otherwise committed for fulfillment, cancellation may no longer be possible.

Where applicable, orders canceled after processing has begun may be subject to a 5% handling/cancellation fee.

Product Availability

Some products and colors are subject to availability confirmation.

If a selected color or material becomes unavailable before your payment is captured, GrafX will contact you regarding available alternatives. If you do not wish to select an alternative, the order may be canceled without capturing the authorized payment.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains the wrong product, or you believe there is a manufacturing defect, contact shop.grafxofficial@gmail.com within 7 days of delivery and include your order number along with clear photos or videos showing the issue.

For verified shipping damage, GrafX errors, or eligible manufacturing defects, we will work with you to determine the appropriate resolution.

Please retain the original product and packaging while a claim is being reviewed.

Manufacturing Defects

Eligible GrafX standard vinyl products are covered by our separate 2-Year Limited Manufacturing Defect Warranty. Color PPF warranty coverage is governed by the applicable Color PPF warranty terms.

Normal wear, improper installation, misuse, improper surface preparation, accidents, environmental damage, chemical exposure, neglect, or damage caused during or after installation are not considered manufacturing defects.

Color & Finish

Colors and finishes displayed on screens may vary due to lighting, photography, display settings, and other factors. For the most accurate representation, we recommend referring to a physical swatch or sample whenever possible.

Minor differences in color or finish resulting from screen representation or normal production variation are not automatically considered defects.

Non-Returnable Items

The following are generally not eligible for return or exchange unless there is a verified manufacturing defect, shipping damage, or GrafX fulfillment error:

Installed, used, or altered material
Material that has been additionally cut or modified after delivery
Custom or personalized products
Custom printed wraps or designs
Final-sale items
Products returned outside the eligible return period

Refunds

Once an approved return is received and inspected, GrafX will notify you of the outcome.

If approved, the eligible refund will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.