Shipping & Delivery

Shipping Policy

Every order is carefully processed and inspected before final shipment.

Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Processing includes order confirmation, preparation, and quality inspection.
  • Custom, printed, or special-order products may require additional processing time.

Shipping & Delivery

  • Standard shipping is approximately 7–10 business days.
  • Delivery times may vary depending on your location.
  • Delays may occur during holidays, high-volume periods, severe weather, carrier disruptions, or other circumstances outside of our control.
  • GrafX currently ships within the United States only. International shipping is not available at this time.

Tracking

Once your order has been inspected and shipped, tracking information will be sent using the contact information provided with your order.

Shipping Costs & Taxes

Shipping costs and applicable taxes are calculated at checkout and are not included in the listed product price unless otherwise stated.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible, preferably within 10 hours of placing your order.

Once an order has entered processing, production, cutting, customization, or fulfillment, changes and cancellations are not guaranteed and applicable fees may apply.

Custom, printed, cut, or special-order products cannot be canceled once production has begun.

Damaged or Incorrect Deliveries

Every order is inspected before leaving GrafX. If your package arrives damaged during delivery or you receive an incorrect item, contact us within 7 days of delivery.

Please keep the product and original packaging and be prepared to provide clear photos or videos of the issue.

For verified shipping damage or an error made by GrafX, we'll work with you to provide an appropriate resolution at no additional shipping cost.

Need Help?

Have an issue with your shipment or questions about an order? Use the contact form below and include your order number so our team can assist you.

We’re Here. We Want to Hear From You.

Have a question, concern, or need a little guidance? Reach out to us. We’re here to help.

Choosing the right color or finish can be a difficult decision, which is why we’re happy to offer our best recommendations. It may not be our vision, but we’re here to help you create yours.

We’re working hard to give every GrafX customer the best experience possible. Please allow up to 24 hours for a response so we can give your inquiry the attention it deserves.

When submitting the contact form above, please make sure all information is accurate and include as much detail as possible so we can assist you effectively.

For quick answers about ordering, shipping, sizing, installation, returns, warranties, and more, please visit our FAQs page in the footer below.