Returns & Exchanges
GrafX wants every order to arrive correctly and in good condition. Because vinyl wrap, Color PPF, cut material, and custom products require specific handling, return and exchange eligibility depends on the reason for the request.
All return, exchange, damage, defect, or incorrect-item requests must be submitted within 7 days of delivery.
Eligible Issues
A return, replacement, or exchange may be approved if:
- The product has a verified manufacturing defect.
- The product was damaged during shipping.
- GrafX sent the wrong product, color, finish, or size.
If you believe there is an issue with your order, please provide your order number, a detailed description, and clear photos or videos showing the problem.
For approved manufacturing defects, shipping damage, or errors made by us, we will cover the applicable return shipping costs.
Customer Ordering Errors or Change of Mind
If the correct product was delivered but you later decide you want a different color, finish, size, or product, or if you accidentally ordered the wrong item, the request is considered a customer-requested exchange.
If approved, the customer is responsible for all applicable costs, which may include:
- Return shipping
- Shipping for the replacement product
- Any price difference for the new product
- Applicable restocking or handling fees
The replacement product will not be shipped until all applicable charges have been paid.
GrafX is not responsible for costs resulting from a customer selecting the wrong color, size, finish, or product at checkout.
Damaged During Delivery
Every GrafX order is inspected before final shipment. If your order arrives damaged as a result of shipping or carrier handling, please contact us within 7 days of delivery.
Provide your order number along with clear photos or videos of the shipping package, shipping label, product, and visible damage. Please keep all original packaging while your claim is being reviewed.
Once the shipping damage is verified, GrafX will work with you to provide an appropriate replacement or resolution at no additional shipping cost to you.
Color Differences
Colors shown online are provided as a visual reference. Screens, lighting, photography, and production batches may cause the physical material to appear slightly different.
A minor difference between a color shown online and the physical product is not considered a defect or incorrect item.
If exact color matching is important, we strongly recommend purchasing or viewing a physical sample or swatch before ordering a full roll.
Non-Returnable Items
Unless there is a verified manufacturing defect, shipping damage, or GrafX fulfillment error, the following are final sale:
- Custom or printed vehicle wraps
- Personalized or special-order products
- Cut material or smaller rolls cut from a full roll
- Installed, used, altered, stretched, heated, or damaged material
- Products damaged during installation or removal
- Clearance or final-sale products
- Products purchased through third-party installers, resellers, or other non-GrafX retail channels
Purchases made through an independent installer or reseller are subject to that seller’s return and exchange policies.
Cancellations
Cancellation requests should be submitted as soon as possible.
Orders that have already entered production, customization, cutting, fulfillment, or shipment may not be eligible for cancellation.
For approved cancellations requested for personal reasons, a 5% handling fee may apply to cover processing and operational costs.
Custom, printed, cut, or special-order products cannot be canceled once production has begun.
Refunds
Approved returns must be received and inspected by GrafX before a refund is issued.
Eligible refunds will be returned to the original payment method, less any applicable shipping charges, restocking fees, handling fees, or other disclosed costs.
Contact Us
To request a return, exchange, or report an order issue, contact:
Please include your name, order number, description of the issue, and clear photos or videos when applicable.
Effective August 2026
